by Sharad Agrawal | Dec 11, 2015 | Customer Engagement
I recently booked my car for a routine service at my regular authorised service center. I booked a courtesy car well in advance and I was due to drop the car off after the school run at 8:30am. Unfortunately, I was just recovering from the flu and was feeling very...
by Sharad Agrawal | Oct 25, 2015 | Customer Sentiments, Social Media
Roughly a fortnight ago, I bought a box of mangoes from Sainsbury’s. To my disappointment, the first two Mangoes I picked up from the box were neither ‘sweet’, nor ‘aromatic’, as the label on the box suggested. Feeling the disappointment, and a loss of £4, it took me...
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