by Sharad Agrawal | Jan 20, 2016 | Customer Engagement, Customer Sentiments
There is a small grocery store in my home town in India. Run as a small business, the shop is always manned by two brothers. Opening at 9am and closing at 9pm, we always saw his shop full with customers. I was in my teens and my mother would often ask me to get a few...
by Sharad Agrawal | Jan 3, 2016 | Customer Engagement
I vividly remember that day – as I woke up, I realised that my MOT had expired a day before and my car was simply not meant to be on the road till I got the MOT cleared. Somehow, it had escaped my mind completely. Being aware of my scheduled meeting the very...
by Sharad Agrawal | Dec 11, 2015 | Customer Engagement
I recently booked my car for a routine service at my regular authorised service center. I booked a courtesy car well in advance and I was due to drop the car off after the school run at 8:30am. Unfortunately, I was just recovering from the flu and was feeling very...
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