by Sharad Agrawal | Jan 20, 2016 | Customer Engagement, Customer Sentiments
There is a small grocery store in my home town in India. Run as a small business, the shop is always manned by two brothers. Opening at 9am and closing at 9pm, we always saw his shop full with customers. I was in my teens and my mother would often ask me to get a few...
by Sharad Agrawal | Oct 25, 2015 | Customer Sentiments, Social Media
Roughly a fortnight ago, I bought a box of mangoes from Sainsbury’s. To my disappointment, the first two Mangoes I picked up from the box were neither ‘sweet’, nor ‘aromatic’, as the label on the box suggested. Feeling the disappointment, and a loss of £4, it took me...
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